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Frequently asked questions
Pairing and One-Touch Switching
How can I cancel pairing?
What is the difference between pairing and connecting?
How do I pair Dolby Dimension?
How do I change/manage the order of the paired devices on Dolby Dimension?
How many Bluetooth Source devices can be paired with Dolby Dimension?
What is Acoustic Noise Cancellation (ANC) and how does it work in Dolby Dimension?
What is Dolby LifeMix and how does it work?
How do I toggle LifeMix on/off?
How do I adjust LifeMix?
What is Dolby's Touch control feature?
What is One Touch Switching and how does it work?
Why aren't my Touch Controls working?
Where can I find the Dolby Dimension Mobile Application?
Which mobile OS are supported by Dolby Dimension mobile app?
I'm connected to the mobile app, but don't hear any audio
I cannot launch the Dolby Dimension mobile application
How can I extend the battery life of my Dolby Dimension between charges?
What is Fast Charging, and how do I use it?
My Dolby Dimension is charging slowly ,why?
Am I able to switch on Dolby Dimension while on the Power Base?
How do I charge Dolby Dimension?
Shipping & Fulfilment
Does Dolby Dimension have International Shipping ?
What are the different Support levels Dolby has for Customers?
Does Dolby offer free shipping?
Order Processing Times
Dolby Store Payments & Discounts
Is my Credit Card information secure?
What Payment Methods are Accepted?
How do I apply a discount while placing an order?
How do I apply a discount code after I placed my order?
Purchasing & Orders
Where can I purchase Dolby Dimension ?
How can I cancel an order?
What is your return policy?
Where do I return my product ?
Can I order additional accessories such as the Power Base?
Can I buy Dolby Dimension in a retail store?
I paid for express shipping and my package was delayed.
How do I wake Dolby Dimension from sleep?
How do I determine the battery level of my Dolby Dimension?
How can I tell if Dolby Dimension is in pairing mode?
Why don't the Next/Previous controls do anything when watching movies/shows on my streaming service?
What should I do if I'm having trouble with my Dolby Dimension?
Are there certain times when I cannot connect Dolby Dimension to the mobile application?
What is Low Power Mode?
How can I factory reset my Dolby Dimension?
What is Head Tracking?
Where can I find the serial number on my Dolby Dimension?
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Help Desk Software