Dolby Dimension

Dolby Dimension FAQs

How do I wake Dolby Dimension from sleep?
Dolby Dimension wakes up when it's removed from the Power Base or when any buttons are pressed.  Upon waking up, all of the Source Lights will pulse f...
Thu, 30 Aug, 2018 at 1:37 AM
How do I determine the battery level of my Dolby Dimension?
You can determine the battery level of your Dolby Dimension in a few different ways.  When on the Power Base, Dolby Dimension's Power light will pulse ...
Mon, 10 Sep, 2018 at 3:56 AM
How can I tell if Dolby Dimension is in pairing mode?
When powering on Dolby Dimension for the very first time, it will automatically go into pairing mode.  You will see a pulsing Source Light next to the Sourc...
Mon, 10 Sep, 2018 at 4:02 AM
Why don't the Next/Previous controls do anything when watching movies/shows on my streaming service?
Not all devices and streaming services support the Next/Previous functionality of Bluetooth.
Mon, 10 Sep, 2018 at 4:03 AM
What should I do if I'm having trouble with my Dolby Dimension?
For any issues with your Dolby Dimension, please contact Dolby Dimension Support via Chat, E-Mail or by phone at 1-866-994-1446.
Thu, 30 Aug, 2018 at 1:40 AM
Are there certain times when I cannot connect Dolby Dimension to the mobile application?
You will not be able to connect Dolby Dimension to the mobile application when the headphone is in sleep mode.  To connect the Dolby Dimension to the mobile...
Thu, 30 Aug, 2018 at 1:42 AM
What is Low Power Mode?
Low Power mode can extend the battery life of Dolby Dimension from 10 hours (all features turned on) to approximately 17 hours.  In this mode, features such...
Thu, 30 Aug, 2018 at 1:48 AM
How can I factory reset my Dolby Dimension?
Press and hold the Power button along with the closest Source Button for 10 seconds.  When you see all the LEDs light up, release the buttons,  Dolby Dimens...
Thu, 30 Aug, 2018 at 1:50 AM
What is Head Tracking?
Head Tracking is a feature that keeps content audio tied to the screen you are watching. When turning away from a screen with head tracking enabled, dialogu...
Mon, 10 Sep, 2018 at 4:16 AM
Where can I find the serial number on my Dolby Dimension?
Dolby Dimension's serial number is located on the left slider arm.  You may need to fully extend the left earcup to see the serial number.
Thu, 30 Aug, 2018 at 1:51 AM