Dolby Dimension

Dolby Dimension FAQs

How do I know if Head Tracking is on?
The simplest way to see if Head Tracking is enabled is to open up the Dolby Dimension mobile application.  On the home screen, you will see what settings ar...
Thu, 30 Aug, 2018 at 3:53 AM
Why can't I toggle Head Tracking on/off?
Head tracking is a feature that is tied to Virtualization.  If Virtualization is disabled, Head Tracking cannot be enabled.  Additionally, when in Low Power...
Thu, 30 Aug, 2018 at 3:53 AM
How much battery life does Dolby Dimension have?
Dolby Dimension will last approximately 17 hours in Low Power Mode, and 10 hours when all major features are enabled.
Thu, 30 Aug, 2018 at 3:55 AM
Will Dolby Dimension work outside of the home?
Absolutely!  Dolby Dimension is designed to be used wherever you consume content.  The included pouch lets you protect Dolby Dimension when you take it on t...
Thu, 30 Aug, 2018 at 3:55 AM
Is the Power Base included with the headphones?
Yes, the Power Base is included in the box with your Dolby Dimension.
Mon, 10 Sep, 2018 at 6:16 AM
Can I purchase additional Power Bases?
Yes, you may purchase additional Power Bases on Dolby.com.
Mon, 10 Sep, 2018 at 6:17 AM
Can I purchase additional microUSB cables?
Yes, you may purchase additional microUSB cables on Dolby.com.
Mon, 10 Sep, 2018 at 6:18 AM
How do I set up Dolby Dimension?
When you power on your Dolby Dimension for the first time, it will automatically be in pairing mode on the Source Button closest to the Power Button (Source...
Thu, 30 Aug, 2018 at 3:58 AM
How do I get Dolby Dimension repaired if it breaks?
If you are experiencing any issues with your Dolby Dimension headphones, please do not attempt to repair them yourselves.  This will void your warranty.  Ca...
Thu, 30 Aug, 2018 at 3:58 AM
How do I return my Dolby Dimension?
If you would like to return your Dolby Dimension and you are within the provided return window, please contact customer support and they will assist you.
Mon, 10 Sep, 2018 at 6:19 AM