Dolby Dimension

Dolby Dimension FAQs

How do I contact support?
Support is available via email, chat (through our website) or phone call.
Thu, 30 Aug, 2018 at 3:59 AM
How can I tell if Dolby Dimension is in pairing mode?
Dolby Dimension is in pairing mode when the corresponding Source Light of the pressed Source Button is blinking white and an audio tone is heard.
Thu, 30 Aug, 2018 at 4:00 AM
Why are the Source Lights on my Dolby Dimension cycling?
When you see the Source Lights cycle on your Dolby Dimension it is in Source Select mode. In this mode, you can press any of the Source Buttons to reconnect...
Mon, 10 Sep, 2018 at 6:22 AM
Why is my Source Light pulsing?
If your Dolby Dimension has been actively connected to a source device and the Source Light is now pulsing, it is trying to re-establish the Bluetooth conne...
Mon, 10 Sep, 2018 at 6:22 AM
Why is the Power Button Source Light orange?
When your Dolby Dimension is active and battery level has reached below 20%, the Power Light will turn on and appear orange.  When Dolby Dimension is chargi...
Thu, 30 Aug, 2018 at 4:01 AM
Why is the Power Button Source Light pulsing?
The Source Light on the Power Button will pulse when Dolby Dimension is charging either on the Power Base or directly connected via microUSB. The color of t...
Mon, 10 Sep, 2018 at 6:23 AM
Do I need to install the Dolby Dimension mobile application?
While your Dolby Dimension is perfectly functional without the Dolby Dimension mobile application, it provides greater control over some of Dolby Dimension&...
Thu, 30 Aug, 2018 at 4:02 AM
How long will by Dolby Dimension battery last in Standby mode?
Your Dolby Dimension will last upward of 14 days if placed in Standby mode from a full battery.
Thu, 30 Aug, 2018 at 4:03 AM
How can I turn off Active Noise Cancellation?
Active Noise Cancellation (ANC) is automatically turned off/disabled when Dolby LifeMix is enabled at any level.
Thu, 30 Aug, 2018 at 4:03 AM
How can I tell if my reconnection to a source device is successful?
Upon successful connection to a source device, you will hear an audio prompt indicating the connected source device from Dolby Dimension. The corresponding ...
Thu, 30 Aug, 2018 at 4:04 AM